Cookies Policy

We’re providing you with this information as part of our ongoing compliance with recent changes to the law, and to make sure we're clear and honest about your privacy when using our website www.activecarestore.co.uk (Website)

Like most websites, our website uses "cookies" and files that are similar to cookies. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

To ensure you get the most enjoyable experience out of using our website, as well as the full use of the online shopping and personalized features, your computer, tablet or mobile device (“device”) will need to accept cookies.

Our Cookies Policy provides you with information on what cookies may be set when you visit our website and how to enable, control or delete those cookies.

What are Cookies?

Cookies are small data files which often include a unique identifier that is sent to and stored on your device when you visit certain web pages. They are created by your browser at our request and stored in an approved place on your device. Cookies are useful because they allow a website to recognize a user's device.

Most websites use cookies. To order products on our website, you need to have cookies enabled - see our section on How to Manage Cookies. Please note that if you disable cookies our website will not work.

How do we use cookies at Active Care Store?

At Active Care Store we use cookies to: keep track of what items you have in your basket, remember you when you return to our website and to improve your experience on our website. For example, cookies allow us to recall your past activities and site preferences, tailor parts of our website to your needs and make special offers to you, as well as identify and resolve errors.

We would like to point out that cookies don't harm your device. We do not usually store your sensitive or personally identifiable information in cookies we create. If we do, we obtained that information from you directly as you would have provided it to us via our website and we only use it for the purposes outlined in this Cookies and Privacy Policy. All the information we gather from cookies is secure.

We also work with selected third party companies who may also set cookies on your device during your visit to our website. They use the information collected from their cookies to serve ads to you on different products and services based on what you may be interested in. They may also use cookies to track your response to their ad, to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their ads.

It’s important for you to know that we have no access to or control over cookies used by our selected third party companies. We do not share any of your personally identifiable information such as your name, telephone number or address with these companies, except in accordance with our Privacy Policy.

Cookies used on our website

To ensure you get the most enjoyable experience out of using our site, as well as the ability to order products and utilize personalized features, you will need to accept cookies on your computer or mobile phone.

If you don’t accept cookies, our website will not work. However, if you'd prefer to control or delete cookies from our website - see our section on How to Manage Cookies.

The following is a list of all the cookies used on our website set out by category:

Strictly necessary cookies

These cookies are strictly necessary to provide the services that you have specifically asked for on our website and essential to enable you to move around our website and use its features, such as check-out and product purchase. Without these cookies, certain services you have asked for, like shopping baskets or check-out, cannot be provided. We do not need to obtain your consent to use these cookies.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device. They collect information about how visitors use the website, for instance, which pages visitors go to most often, and if they get error messages from web pages. They don't collect information that identifies a visitor. It is only used to improve how the website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using our website, you agree that we can place these types of cookies on your device. They allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

Advertising cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. By using the website, you agree that we can place these types of cookies on your device. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. These cookies are usually third parties cookies.

Third Party Cookies

When you use our website, you may notice content provided by somebody other than Active Care Store, for example, a third party company, you may be sent cookies by these companies. Also, if you 'share' Active Care Store content with friends through social networks - such as Facebook and Instagram - you may be sent cookies from these websites

It's important for you to know that we have no access to or control over cookies used by these companies or third party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them. We are currently evaluating our third-party companies that may set cookies on our website include and will update this section as soon as possible.

How to Manage Cookies

Cookies allow you to take advantage of some of our website's essential features; we recommend you leave them turned on. Please be aware that if you disable or delete cookies our website will not work.

The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

  • If you use a PC - click on 'Help' at the top of your browser window and select the 'About' option
  • If you use a Mac - with the browser window open, click on the Apple menu and select the 'About' option.
  • For Flash Cookies (or Local Shared Objects) - The Adobe website provides comprehensive information on how to delete or disable Flash cookies - see https://www.adobe.com/security/flashplayer/.
  • For Third Party Cookies - If you'd like to opt out of third-party company cookies - please use the-opt out tool offered by members of the Network Advertising Initiative (NAI) - see https://www.networkadvertising.org/managing/opt_out.asp.
  • If you’d like to opt out of cookies created by 'sharing' Active Care Store content through social networks - such as Facebook and Twitter - we suggest you check the third-party websites for more information about their cookies and how to manage them.
  • If you want to know more about Third Party Cookies and to opt out of them if you wish - see allaboutcookies and youronlinechoices.eu.

Other websites

Our website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours. Please also note that we're not responsible for any of the content of the external websites named in this Cookies Policy.

Further information about cookies

We are continuing to work on a number of other privacy and cookie-related improvements to our website. If you'd like to learn more about cookies and how to manage them - see allaboutcookies and www.youronlinechoices.eu.

Changes to this Cookies Policy

This Cookies Policy was last modified on April 2019. As part of our ongoing initiative to comply with recent law changes, we may revise this policy from time to time by posting a revised policy on our website. We reserve the right to modify this policy at any time, so please review it frequently.

Privacy Policy

We recognize the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy applies to current and former visitors to our website and to our online customers.

By visiting and/or using our website, you agree to this Privacy Policy. This Privacy Policy explains the information practices that apply to personally identifiable information that we collect about you as an individual when you visit and/or use our website. Any information that we collect about you while you are visiting or using our website will be handled in accordance with this Privacy Policy and will not be shared except in accordance with this Privacy Policy. This Privacy Policy does not apply to information about you collected by our affiliates or third party websites that may post links or advertisements on or otherwise be accessible from our website. The information collected by these affiliates or third-party websites is subject to their own privacy policies.

Information We Collect

This section of our Privacy Policy describes the categories of information collected by Active Care Store. All data that we collect is processed and stored in “Define Our Server Space Location”. You have the option not to provide information, however, withholding information may prevent you from being able to use some of our website features.

  • Information Collected Automatically: Whenever you visit our website, we automatically collect some information about your transactions with us, and your use of our website. For example, we automatically collect your IP address, for Active Care Store internal use only, such as to help us diagnose problems with our server and administer our website. We also automatically track certain information about your activities on our website such as the type of web browser you are using and clickstream data. If you are a registered Active Care Store customer, we link this automatically-collected data to the personally identifiable information we collect about you described below. We use this information to do internal research on your interests and to help us better understand and serve you.
  • Information You Send To Us: If you choose to provide us with personal information, such as by sending us an e-mail or by filling out a form with your personal information and submitting it to us through our website, we collect the personal information that you provide to us. For example, if you register or sign up for an account with us, we collect your name, e-mail address, telephone number and password. If you place an order with us, we collect the personal information that you provide to us such as your shipping, billing, and payment information.
  • Information about Your Transactions with Us: In addition, we collect your order information and purchase and payment history.

Use and Disclosure of Information

We use the information that we collect about you to maintain, improve, and administer our website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.

In order to carry out certain business functions, such as order fulfilment, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose personally identifiable information that we collect about you to these companies to enable them to perform these services, but they are required to safeguard the data and are not authorized to use it for any other purpose than completing their contractual requirements to Active Care Store. For example, as a part of the normal process of completing your purchase, Active Care Store may provide your personal data to a third party payment processor, such as PayPal, depending on your chosen method of payment. Please be aware that, because of the limitations of the systems used by some financial institutions, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, such as PayPal, instead of or in addition to the Active Care Store name. In addition, we may share the information we collect with other companies with whom we have joint marketing arrangements.

We may also disclose information, including personal information, we collect about you in other circumstances as required or permitted by law. For example, Active Care Store reserves the right to disclose personal information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect the rights or property of Active Care Store or others. In addition, it is possible that in the future another company may acquire Active Care Store or its assets. It is also possible that Active Care Store may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your personal information, may be transferred to the new business entity as one of Active Care Store’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your personal information.

Usage of Quotes

You give your consent and unrestricted right and grant permission to Active Care Store Limited and its affiliates and subsidiaries and its and their respective officers, directors and employees (hereinafter "Active Care Store") to use, translate, edit, copy, distribute, assign, sublease to service providers, publish, and reproduce your quote or extracts of your quote, including first name, last name, city of residence and country of residence, company name and website URL in connection with any marketing, advertising and/or promotion activities of Active Care Store's products and/or services.

Your quote may be used by or on behalf of Active Care Store in any manner and for any lawful purpose, including, but not limited to, marketing, promotional, and advertising worldwide, at any time, and through any manner, medium or format, present or future, written, electronic or otherwise, including, but not limited to inserts, television, catalogue, internet, and may appear on Active Care Store-related websites and in publications, broadcasts, offers, advertisement, events and other printed or electronic materials (collectively, the "Marketing Use"). The personal information that we collect as mentioned above is processed by Active Care Store´s own teams dedicated to the design and distribution of the material for Marketing Use.

You consent to allow Active Care Store to edit your quote for clarity, length, spelling and grammar and you agree that you will not have any right to be notified of, inspect or approve any Marketing Use. You cannot use the name of your employer or company in a quote without the consent of your employer. Active Care Store has no control over whether or not you obtained your employer's consent. Therefore, you will be solely responsible for all damages incurred as a result of the use of the name of your employer without his consent.

You further agree that you will not be paid for or receive any other consideration, monetary or otherwise, for the quote, whether or not it is published or otherwise used at any time.

You forever release, discharge and hold harmless Active Care Store and all other person(s) or entity (ies) from any and all liability for any violation of any personal or proprietary right with respect to the use of your quote at any time.

You affirm that you are over the age of majority and have the right to contract in your own name and that you have read the above authorization and fully understand its contents.

You can withdraw your consent and have the option to access and modify your personal information at any time by sending a written notice to Customer Care. Upon receipt of your notice, Active Care Store will remove your quote from all Marketing Uses within 60 days. You will permit the continued use of your quote subsequent to withdrawal in activities where financial obligations to perform were incurred prior to withdrawal notice and where necessary to deplete inventory existing at the time of withdrawal notice.

Links to Third Party Products and Services

While you are visiting or using the Active Care Store website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies not owned or operated by Active Care Store. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be collected and used by the third party and not by Active Care Store. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party.

Your Choices

We offer you a variety of choices with respect to how we use and share your Personal Information.

Communications from Active Care Store. If you do not want to receive communications from Active Care Store about products and services that may be of interest to you, simply indicate this preference by logging into “My Account,” selecting “Account Update, and updating your preference. You may also request to be added to our Do-Not-E-Mail list, Do-Not-Call list, and/or our Do-Not-Mail list by writing to the address below and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-E-mail, Do-Not-Call, and/or Do-Not-Mail). Even if you choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our Website, your orders or your account.

Deactivation of Your Account. You may also request deactivation of your Active Care Store account by contacting Customer care or by writing to the address below and requesting account deactivation. Please note that some information may remain in our archived records after your account has been deactivated.

How to manage your account

If you wish to change your name, e-mail address, telephone number, password, communication and/or opt-in preferences after you have registered, you can access your account by logging into My Account and selecting Account Update.

Website Security

We maintain physical, electronic, and procedural safeguards designed to help us protect your nonpublic personal information. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. When you establish an account at Active Care Store, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by going to “My Account” and selecting "Account Update."

Active Care Store authorizes only those persons who need to know personal information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our website to access your personal information.

List of cookies we collect

COOKIE Name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page that allows displaying pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency.

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID.

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wish list.

WISHLIST_CNT

The number of items in your Wish list.

Problems Signing In

Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our Website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please contact Customer Service.

Order Confirmation

Active Care Store sends an e-mail notice confirming acceptance of each order you place to the e-mail address you provided to us when signing up for an Active Care Store account. If you receive a confirmation for an order you did not place, please e-mail us immediately at Customer Service .